The data controller responsible for processing your personal data is:
Regenerative Medical Association SRL
Str. Dr. Saidac nr. 45, Drobeta Turnu Severin, Mehedinți County, Romania
CUI: 52384931 | Nr. Reg. Com.: J20/2025063802002
STEM Cell Vienna is a brand operated by Regenerative Medical Association SRL.
Contact details for data protection matters:
The protection of your personal data is of particular importance to us. This Privacy Policy explains how STEM Cell Vienna, operated by Regenerative Medical Association SRL, processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
This Privacy Policy applies to the processing of personal data through our website www.stemcellvienna.com and all related online services, including contact forms, medical evaluation forms, and technical tracking systems.
Our website is hosted by:
World4You Internet Services GmbH (Austria)
When you visit our website, the hosting provider automatically collects and stores the following information in server log files: IP address, date and time of access, browser type and version, operating system, referrer URL.
This data is processed solely to ensure system security, stability, and technical optimization. It is not used to identify individual users and is automatically deleted after a maximum of 30 days.
Legal basis: Art. 6(1)(f) GDPR — legitimate interest in maintaining secure and stable website operations.
We use cookies to ensure proper website functionality and to analyze user behavior. When you first visit our website, you are asked for your consent to store non-essential cookies via our Cookie Consent Tool (CookieYes). Your consent preferences are stored and can be modified or withdrawn at any time through the cookie settings panel available on our website.
For detailed information on the specific cookies we use, their purpose, and their retention periods, please refer to our Cookie Policy, available on our website.
Legal basis: Art. 6(1)(a) GDPR (consent) for non-essential cookies; Art. 6(1)(f) GDPR (legitimate interest) for strictly necessary cookies.
We use the following third-party tools to analyze website usage and measure the effectiveness of our advertising campaigns. All tools are activated only upon your prior consent.
Google Analytics 4 (GA4) Used to analyze website usage behavior (pages visited, session duration, traffic sources). IP addresses are anonymized before transmission to Google servers. Data is processed by Google LLC (USA) under Standard Contractual Clauses (SCCs).
Google Tag Manager (GTM) Used for managing and deploying tracking scripts on our website. GTM itself does not collect or store personal data.
Google Ads — Conversion Tracking Used to measure the effectiveness of our advertising campaigns by tracking user actions following an ad click (e.g., form submissions, page visits).
Meta (Facebook) Pixel Used for remarketing purposes and to track user interactions with our advertisements on Meta platforms (Facebook, Instagram). Data is processed by Meta Platforms, Inc. (USA) under Standard Contractual Clauses (SCCs).
TikTok Pixel Used to track user interactions with our advertisements and to measure campaign performance on the TikTok platform. Data is processed by TikTok Technology Limited and its affiliates, which may include servers outside the EU, under Standard Contractual Clauses (SCCs).
Data collected through the above tools may be transferred to servers located outside the European Economic Area (EEA), in particular to the United States. All such transfers are safeguarded through Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Art. 46 GDPR.
Legal basis: Art. 6(1)(a) GDPR — consent.
Our website provides multiple forms through which users may submit contact inquiries, appointment or consultation requests, medical history and diagnostic documents, and medical images or reports.
Data processed may include: name, email address, phone number, health and medical information, and uploaded medical files.
Purpose of processing: responding to inquiries, evaluating medical cases, preparing treatment recommendations, and communication related to medical services.
Medical data is treated with strict confidentiality and processed exclusively by authorized medical professionals. It is never shared with third parties for commercial purposes.
Legal basis:
All email communication is handled via Microsoft Outlook. Personal data transmitted by email is processed solely for communication purposes and stored securely in accordance with applicable legal retention requirements. Microsoft processes data under appropriate data transfer safeguards, including Standard Contractual Clauses.
Google Maps Used to display our location on the website. When accessed, your IP address and browsing data may be transmitted to Google LLC. This feature is activated only upon your consent.
Embedded Media & Social Media Our website may contain embedded content from external platforms such as YouTube or social media services. When interacting with such content, those platforms may independently process your personal data in accordance with their own privacy policies.
Legal basis: Art. 6(1)(a) GDPR — consent.
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
General contact inquiries are retained for up to 3 years. Medical evaluation and health data are retained for a minimum of 10 years, in accordance with applicable medical documentation obligations. Technical server logs are retained for up to 30 days. Marketing and analytics data is retained in accordance with the tool provider’s standards or until consent is withdrawn.
Data is deleted or anonymized as soon as the purpose of processing no longer applies or the applicable legal retention period expires.
Some of our service providers, including Google LLC, Meta Platforms Inc., and TikTok Technology Limited, may process personal data in third countries, in particular the United States. All such transfers are carried out with appropriate safeguards, specifically Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Art. 46 GDPR, ensuring an adequate level of data protection.
For further information on how these providers handle your data, please consult their respective privacy policies:
As a data subject, you have the following rights under the GDPR:
Right of access (Art. 15 GDPR): You have the right to obtain confirmation of whether your personal data is being processed and, if so, to access that data and related information.
Right to rectification (Art. 16 GDPR): You have the right to request the correction of inaccurate or incomplete personal data.
Right to erasure — “Right to be forgotten” (Art. 17 GDPR): You have the right to request the deletion of your personal data, subject to applicable legal limitations (e.g., where retention is required by law or necessary for legal claims).
Right to restriction of processing (Art. 18 GDPR): You have the right to request that the processing of your data be restricted in certain circumstances.
Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where processing is based on consent or contract.
Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data in certain circumstances.
Right to withdraw consent (Art. 7 GDPR): Where processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact us at: contact@stemcellvienna.com
We will respond to your request within a maximum of 30 days from receipt.
You have the right to lodge a complaint with the competent supervisory authority. Depending on your country of residence or the location of the alleged infringement, you may contact:
Austrian Data Protection Authority (Datenschutzbehörde) Barichgasse 40–42, 1030 Vienna, Austria Website: www.dsb.gv.at
Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, Bucharest, Romania Email: anspdcp@dataprotection.ro Website: www.dataprotection.ro
Regenerative Medical Association SRL implements appropriate technical and organizational security measures to protect your personal and medical data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our staff with access to personal data are bound by strict confidentiality obligations.
We reserve the right to update this Privacy Policy at any time to reflect changes in applicable law, our services, or our data processing practices. The current valid version is always available on our website. We recommend reviewing this page periodically.
STEM Cell Vienna is a brand operated by Regenerative Medical Association SRL — This document is issued in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection legislation.
Discover the unique advantages of STEM Cell Treatment for your long-term health. Take a moment to complete the form with care, ensuring every required field is filled in so we can offer the most accurate guidance.
The medical and administrative teams expressly dissociate themselves from any form of advertising or promotional activity in relation to the Pro Bono Program, whether the support provided is partial or full.
Respect for patient dignity, privacy, and confidentiality remains a fundamental priority. Accordingly, no personal data, identifying information, or photographs of patients or of the parents of children with medical conditions will be published.
Any video or graphic materials displayed on this platform include only patients or families who:
Have not benefited from the Pro Bono Program;
Have benefited partially or fully from the Program, in collaboration with associations, sponsors, or through direct support provided by STEM Cell Vienna
This clarification is provided in the interest of transparency and to ensure a clear understanding of the context in which such materials were produced and published.