Last updated: 12.01.2026
The protection of your personal data is of particular importance to us. This Privacy Policy explains how STEM Cell Vienna processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.
Regenerative Medical Association
Gölsdorfgasse 4, 1010 Vienna, Austria
Email: contact@stemcellvienna.com
Phone: (+43) 676 433 6625
Website: www.stemcellvienna.com
This Privacy Policy applies to the processing of personal data through our website and all related online services, including contact forms, medical evaluation forms, and technical tracking systems.
Our website is hosted by:
World4You Internet Services GmbH (Austria)
When you visit our website, the hosting provider automatically collects and stores the following information in server log files:
IP address
Date and time of access
Browser type and version
Operating system
Referrer URL
This data is processed solely to ensure system security, stability, and technical optimization.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest).
We use cookies to ensure proper website functionality and to analyze user behavior.
Cookie Consent Tool: CookieYes
When you first visit our website, you are asked for consent to store cookies. Your consent preferences are stored and can be modified at any time.
Legal basis: Art. 6(1)(a) GDPR (consent), Art. 6(1)(f) GDPR (technical necessity)
Used to analyze website usage behavior. Data is processed in anonymized form where possible.
Used for managing tracking scripts. GTM itself does not store personal data.
Used to measure advertising effectiveness.
Used for remarketing and tracking user interaction with advertisements.
Data may be transferred to servers outside the EU (USA). Google and Meta are certified under applicable data transfer safeguards such as Standard Contractual Clauses (SCCs).
Used for tracking user interactions with advertisements and measuring campaign performance.
Legal basis: Art. 6(1)(a) GDPR (consent)
Our website provides multiple forms through which users may submit:
Contact inquiries
Appointment or consultation requests
Medical history and diagnostic documents
Medical images or reports
Name, email, phone number
Health and medical information
Uploaded medical files
Responding to inquiries
Evaluating medical cases
Preparing treatment recommendations
Communication related to medical services
Legal basis:
Art. 6(1)(b) GDPR (pre-contractual processing)
Art. 9(2)(a) GDPR (explicit consent for health data)
Medical data is treated with strict confidentiality and processed exclusively by authorized medical professionals.
All email communication is handled via Microsoft Outlook. Personal data transmitted by email is processed solely for communication purposes and stored securely according to applicable legal retention requirements.
Used to display location data on our website. When accessed, your IP address may be transmitted to Google.
Our website may contain content from external platforms such as YouTube or social media services, which may process personal data independently.
Legal basis: Art. 6(1)(a) GDPR (consent)
In the absence of specific statutory obligations, the following retention periods apply:
General contact inquiries: up to 3 years
Medical evaluation data: according to applicable medical documentation obligations (minimum 10 years)
Technical server logs: up to 30 days
Marketing and analytics data: according to tool-provider standards or until consent is withdrawn
Data is deleted as soon as the purpose of processing no longer applies or legal obligations expire.
Some service providers (Google, Meta) may process data in third countries, particularly the United States. These transfers are safeguarded through Standard Contractual Clauses (SCCs) approved by the European Commission.
You have the right to:
Access your personal data (Art. 15 GDPR)
Rectification of inaccurate data (Art. 16 GDPR)
Erasure (“Right to be forgotten”) (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection to data processing (Art. 21 GDPR)
Withdrawal of consent at any time (Art. 7 GDPR)
Requests can be sent to: contact@stemcellvienna.com
You have the right to lodge a complaint with the competent supervisory authority:
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna, Austria
www.dsb.gv.at
We apply appropriate technical and organizational security measures to protect your personal and medical data against manipulation, loss, unauthorized access, and disclosure.
We reserve the right to modify this Privacy Policy to ensure legal compliance. The current valid version is always available on our website.
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